Conversational AI enables machines to understand human intent and emotions from text or speech, responding naturally by mimicking human conversation. It uses NLP and machine learning to create personalized, intelligent interactions.

Chatbots, the first line of communication in customer-facing industries, help them take the load off their support teams. It's a powerful addition to every industry as they're cheaper, scalable, and easy to deploy.

Live chat software is a tool interface that enables conversations between businesses and customers via the chat widget for instant reach out and assistance, irrespective of the medium and devices.

Instant messaging channels for customer communication went from being a "nice-to-have" option to becoming a crucial feature prospects and customers expect as it offers scores of benefits.

Customer engagement is a deliberate, ongoing process aimed at building strong relationships with customers. It focuses on earning trust, fostering loyalty, and providing value that extends beyond transactions to create long-term, meaningful connections.

Omnichannel customer service lets customers reach support across multiple channels and devices. Businesses can respond with consistent, personalized assistance, ensuring a seamless experience no matter how or where customers connect.