Skip to main content
ZOAPPO

Streamline customer support with Zoho Desk: Your all-in-one helpdesk solution

Zoho Desk is a powerful helpdesk solution designed to streamline customer support. With features like multi-channel support, automation, and advanced reporting, it helps businesses deliver efficient, timely assistance, improving customer satisfaction and loyalty.

Features of Zoho Desk

          • AI-Powered Assistance
          • SLAs (Service Level Agreements)
          • Customer Satisfaction Surveys
          • Time Tracking
          • Ticket Management
          • Multi-Channel Support
          • Reporting & Analytics


Empowered agents with Zoho Desk: Enhance efficiency and deliver exceptional customer support

Zoho Desk empowers your support agents with a comprehensive suite of tools, including automation, AI assistance, and multi-channel support. Equip your team to handle customer issues faster, collaborate seamlessly, and enhance productivity. With advanced reporting, knowledge bases, and efficient ticket management, Zoho Desk ensures your agents provide personalized, timely, and exceptional customer service, boosting satisfaction and loyalty across all touchpoints.

Ticket Routing

Ticket Routing in Zoho Desk automatically assigns customer inquiries to the right agents or departments based on predefined rules, ensuring timely and accurate responses, improving efficiency, and enhancing customer support experiences.

Automation

Automation in Zoho Desk streamlines repetitive tasks like ticket assignment, response, and follow-ups, allowing agents to focus on complex issues. It increases efficiency, reduces errors, and enhances overall support team productivity.

Zia AI

Zia AI in Zoho Desk assists agents by automating ticket management, suggesting solutions, and analyzing customer data. It helps streamline workflows, improve response times, and enhance customer support with intelligent insights.

Stay connected anytime, anywhere: Mobile-accessible support with Zoho Desk

With Zoho Desk’s Mobile-Accessible support, agents can manage tickets, respond to customer queries, and track issues seamlessly on-the-go. Stay connected and deliver exceptional customer service, no matter where you are.

Sign up for Zoho Desk

Trusted by Market Leaders

How Zoho Desk drives success across various industries

E-commerce

Zoho Desk helps e-commerce businesses efficiently manage customer inquiries, track orders, and resolve issues. With multi-channel support, automation, streamlined ticket management, it ensures excellent customer service enhances post-purchase experiences.

Healthcare

Zoho Desk enables healthcare providers to manage patient inquiries, schedule appointments, and track medical concerns. With automated workflows, multi-channel support, and efficient ticket management, it enhances patient satisfaction and operations.

Real Estate

Zoho Desk helps real estate businesses manage client inquiries, track property-related issues, and schedule viewings. With multi-channel support and automation, it streamlines communication and enhances customer service throughout the buying process.

Entertainment & Media

Zoho Desk helps entertainment and media businesses manage customer queries, track subscriptions, and handle event-related inquiries. With multi-channel support and automation, it enhances audience engagement and ensures timely, efficient support.

Non-Profit Organizations

Zoho Desk helps non-profit organizations manage donor inquiries, volunteer coordination, and event questions. With automation, multi-channel support, and ticket management, it enhances communication, operations, and overall donor engagement.

Wholesale & Distribution

Zoho Desk helps wholesale and distribution businesses manage vendor inquiries, track orders, and resolve customer concerns. With automated workflows and multi-channel support, it improves communication, operations, and boosts customer satisfaction.